Terms & Conditions

All orders accepted by The Smithy are subject to these Terms & Conditions of sale.

Pictorial descriptions & illustrations contained in this web site or other promotional material are limited to the presentation process employed. every reasonable care has been taken to ensure that colours are recorded accurately, however,the limitations of the electronic process may mean slight variations in reproduction. All sizes are approx.

Credit cards are processed prior to delivery and processing, even if the print is out of stock the card will be processed for security.

HOW TO ORDER

1 ONLINE. You can order on line via the web site, this is a secure and safe method, all credit and debit cards are processed via a secure site.

2 POST. Print out the order form, and fill in your details, you can include a cheque, or I can ring to arrange payment over the phone.

3 TELEPHONE. You can ring me Monday – Sunday 10.30 – 4.30 to place your order over the phone. 01756 761176 or 07760235430

If your order is for a present or birthday, please ring to check availability, ORDER EARLY TO AVOID DISAPPOINTMENT.

If traveling to visit the shop please ring and I will gladly open early or stay open longer for you.

CANCELLING YOUR ORDER

If you’ve accidentally placed an order or just changed your mind, don’t worry. You can cancel or amend any order by calling us on 01756 761176 / 07760235430 or by emailing us within 24 hours.

At The Smithy we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That’s why under our guarantee if, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Please note you are responsible for returning the item in its original condition and ensuring it is packaged safely. Please call before returning any item.

By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

STOCK & DELIVERY TIMES

We keep a wide range of prints, framed and unframed in stock, but we can go out of stock especially the Peter Brook prints. Please allow 28 days for delivery, usually orders will be dispatched before the 28 days , but at busy times it can take time to get artists to sign artwork, as they may be at exhibitions etc. After September heading towards Christmas is the busiest time, expect up to 4 weeks delay, so order early for Christmas.

All framed prints are professionally mounted before framing and have a good size mount.

We will inform you of any undue delay, and will keep you updated with your order,

We can now ship prints to Europe and USA.

Any questions please phone, write or email me.

COMMISION ARTWORK

Sometimes it is nice to have a commission piece of artwork done. this allows you to tailor the picture with colours and details to suit you. But there are positives and negative points to having a commission done.

On the positive, the artwork is exclusive to yourself, you can choose the size and design to suit your home and requirements.

On the negative, sometimes a person is too strict and exacting in the picture they require and where an artist will try there best to meet your design, if it is too exacting then the artist is not free to flow and put there own style into the picture. I have seen people get commission who have been to rigid and the artist has produced exactly as required but the picture is not right, and has not been allowed to flow.

If you decide to go ahead with a commission please give as much information as possible, try to specify the elements which are important in the picture, but please allow the artist to put there own feeling and art into the picture otherwise it will not live up to what imagine in your head.

I will try and give you an estimate of cost at time of booking a commission and will take a small deposit, the cost is not a quote, materials and artist cost can change, I will do my best to be as accurate as possible at time of booking.

Product Care

Please ensure that you follow the care label instructions when washing or cleaning a product purchased from us, to ensure you keep your item in pristine condition for many years to come.

How to care for prints and Original Artwork

Statutory Rights

The Mail Order information and Conditions of Sale shown above do not affect your statutory rights. English Law applies.

Your Privacy

Information Collection and Use

The Smithy is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Order

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Contests, etc that may periodically take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Links

This web site contains links to other sites. Please be aware that we The Smithy are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, accounts or administration) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at our website, you can send an email to smithykettlewell@aol.com

Site and Service Updates

We reserve the right to amend and update the site without notice.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.